Quote:
Originally Posted by Shaunalynn
This is an issue that several members are having, including me. It is never the same card from day to day.
I've also been told that some members are opening a site and finding
the "thanks" message on the widget even though they have not yet
dropped their card.
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I've seen that too. I've also noticed that when a card won't
disappear from the Cards you haven't dropped on view, it only displays
the Thanks message, even it was dropped on at some other levels.
I've only hit 150 drops once, so I have no idea if this holds true to the utlimate limit.
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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EC profile view is not real-time
Similar to other statistics issues, I've notice that looking at the
user profile is only useful to see results of ads, if then.
While an ad is listed as running, clicks are always zero. I don't know
if this has always been the case, but I can't remember seeing actually
click counts on any profile when an ad is running.
I also have no idea when the click total gets updated. I just know that
I suspect the dashboard statistics get updated first because I've been
surprised on several occasions to find an effective site that I was
unaware of because of the bugs in the turbocharge and profile views.
I have no confidence that any statistics view is accurate because they don't seem to offer any way to validate results.
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07-24-2009, 09:09 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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There appears to be no real-time connections to when ads are running
At least every day that I have multiple ads running, when I check the
sites either from the Your ads or EC user profile, one or more sites is
not running my ad.
This morning, in fact, when I initially checked, of the six ads listed
as running on my Your ads view (my dashboard said I was running 8 eight
ads), only one was actually running it.
When I just checked 10 minutes ago, four were running the ad. In
several tickets that I've filed, I listed the actual ads running at the
time.
I haven't seen any pattern that indicates why there are discrepancies
in counts between the dashboard and Your ads view or any relationship
between the various time stamps and when an ad actually appears.
In some cases, my ad NEVER ran during the time it was listed on the site profile card and/or the your ads view.
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07-25-2009, 12:31 AM
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Member
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Join Date: Apr 2009
Location: Philadelphia, PA
Posts: 49
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Email Notifications
I'd like to see email notifications again for EC credit ads pending
approval and messages in my inbox. This was happening, but disappeared
during the paid ads intro.
Thanks.
Miriam
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07-25-2009, 06:06 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Dashboard current ad count doesn't match your ads view
Right now, my dashboard shows 17 ads but Your ads shows 13. This happens constantly.
Switching to turbocharge view in your ads makes it even more confusing
because the ads do not necessary line up with the correct week, much
less day.
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07-25-2009, 03:18 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Quote:
Originally Posted by Silver Sachet
I'd
like to see email notifications again for EC credit ads pending
approval and messages in my inbox. This was happening, but disappeared
during the paid ads intro.
Thanks.
Miriam
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This piece appears to be fixed. I got my first notification in a long time last night.
Thanks to whoever is responsible.
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07-25-2009, 05:13 PM
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Member
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Join Date: Apr 2009
Location: Philadelphia, PA
Posts: 49
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Quote:
Originally Posted by Doctor Faustroll
This piece appears to be fixed. I got my first notification in a long time last night.
Thanks to whoever is responsible.
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Yep, it has been. I just got a notification. Thanks guys!
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07-25-2009, 09:21 PM
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Member
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Join Date: Jan 2009
Location: Parkland, Florida
Posts: 33
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I think there are many Entrecard users, myself included, who would like
the ability to remove inactive users from their "Favorites." Once
someone no longer has the Entrecard widget on their site, there is no
way to remove them from your favorites.
Daisy the Curly Cat
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07-25-2009, 11:57 PM
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EC Moderator
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Join Date: Jan 2009
Posts: 669
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Quote:
Originally Posted by Daisy the Curly Cat
I
think there are many Entrecard users, myself included, who would like
the ability to remove inactive users from their "Favorites." Once
someone no longer has the Entrecard widget on their site, there is no
way to remove them from your favorites.
Daisy the Curly Cat
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To remove a blog from YOUR favorites --- here is what you need to do.
First, go to your profile and click on the "more" button beside your favorites. This will open all your favorites.
Second, click on the blog that you wish to remove. This will take you to THEIR profile page.
Third, click on the "remove from favorites" in the black box that will appear on their profile.
Hope this helps.
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07-26-2009, 05:25 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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This thread has already produced more good results than the Help desk has in the past two months. 
I just filed another ticket about other ads running where I paid with
EC. Today was particularly bad. I was expecting a lot more traffic
because I had nearly 20 ads queued for the day.
Reality?
Right now, of 11 sites where I've paid to run my ad, a paid ad is
running on 5 of the sites, and another blog is running a sixth.
I've filed tickets on this issue several times without resolution,
except on one occasion where I was told, essentially, tough luck,
bucko. No restoration of credits. If you want to guarantee your ad is
going to run, pay for it.
Here's part of the ticket that is relevant to the membership at large
because the fact that other ads are running while stats are being
compiled for an ad that never ran makes any analytics at EC totally
irrelevant:
"At one point today, I had 15-18 ads running, but my ad was only on 3
of those sites. That would explain why the statistics are so unreliable
in trying to determine where the value is in placing an ad. When an ad
isn't running, it can't get any clicks.
"It also explains why running an ad on a site that was effective one
time is not effective the next. I have stats that show I paid 32 EC for
a site that produced 57 clicks and the next time I paid 128 EC and got
no clicks at all, because my ad never ran, and I was told my credits
could not be refunded.
"Further, three days ago, six ads that actually ran got 55 clicks, while 15-18 ads that didn't run yesterday got 6 clicks. Duh."
End of rant. 
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07-26-2009, 09:30 AM
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Member
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Join Date: Jan 2009
Location: Parkland, Florida
Posts: 33
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Quote:
Originally Posted by Shaunalynn
To remove a blog from YOUR favorites --- here is what you need to do.
First, go to your profile and click on the "more" button beside your favorites. This will open all your favorites.
Second, click on the blog that you wish to remove. This will take you to THEIR profile page.
Third, click on the "remove from favorites" in the black box that will appear on their profile.
Hope this helps.
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Yes, I know how to remove blogs from my favorites. The issue is,
once a person is no longer a member of Entrecard or does not have the
widget on their page, you cannot remove them from your favorites and
they stay there forever! This has been an issue since the beginning of
Entrecard that has never been resolved. It would be great if this issue
could finally be fixed. Thanks!
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Another indication of statistics problem
My top dropper over the past 30 days has dropped 31 times. 
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07-26-2009, 07:07 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Another day, another 194 EC down the drain
This problem has been old for some time.
I just filed another ticket, following yesterday's paying to run somebody else's ad.
Today the same (appears to be) paid ad is running on 7 of the 11 sites
where my crazy mug is supposed to be luring unsuspecting readers who
can be turned into literary terrorists.
I'm going to see if I can cancel these ads to recover my credits, or is that not allowed under the TOS?
Edited to note that there is apparently no way to cancel an ad once it begins not running. Isn't that special?
Last edited by Doctor Faustroll; 07-26-2009 at 07:11 PM.
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07-26-2009, 07:33 PM
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Senior Member
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Join Date: Mar 2009
Location: Texas, USA
Posts: 103
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The answer to this one is so simple, Doctor Faustroll, that I am
surprised you didn't see it for yourself. At this point, I am beginning
to believe that you are just looking for things to complain about.
Ads start running at different times on different sites. Not all ads
start running at 12:01 AM and stop running at 11:59 PM on the day for
which they are scheduled. If you look at your ads calendar, you will
notice that several of your ads that you purchased to run yesterday are
still running today. Some of the ads that you purchased to run today
have started running; others have not. On your blog, for example, ads
rotate at 20:07. (I believe that this is your local time, but don't
hold me to that.) You can tell this by looking at the ads list on your
dashboard. On my blog, the time is 19:27. Also, this time is not set in
concrete. I have noticed it change several times. Do not ask me upon
what criteria the time is set because I do not know. I just know that
not all ads on Entrecard rotate at the same time... probably because it
would create an impossible load on the system if they did. Again, I'm
guessing at that. I am not a programmer. I just know the answer to your
complaint is that ads on different blogs change at different times.
Isn't that special? 
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07-26-2009, 08:16 PM
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EC Moderator
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Join Date: Jan 2009
Posts: 669
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Quote:
Originally Posted by Len001
The
answer to this one is so simple, Doctor Faustroll, that I am surprised
you didn't see it for yourself. At this point, I am beginning to
believe that you are just looking for things to complain about.
Ads start running at different times on different sites. Not all ads
start running at 12:01 AM and stop running at 11:59 PM on the day for
which they are scheduled. If you look at your ads calendar, you will
notice that several of your ads that you purchased to run yesterday are
still running today. Some of the ads that you purchased to run today
have started running; others have not. On your blog, for example, ads
rotate at 20:07. (I believe that this is your local time, but don't
hold me to that.) You can tell this by looking at the ads list on your
dashboard. On my blog, the time is 19:27. Also, this time is not set in
concrete. I have noticed it change several times. Do not ask me upon
what criteria the time is set because I do not know. I just know that
not all ads on Entrecard rotate at the same time... probably because it
would create an impossible load on the system if they did. Again, I'm
guessing at that. I am not a programmer. I just know the answer to your
complaint is that ads on different blogs change at different times.
Isn't that special?
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It is based entirely upon the exact time that the blog owner
approved the very FIRST ad to run. From the time that first ad was
approved and started running, that is the time when the ads rotate.
--- Just so you know, though, I didn't think of it either. It is a
simple explanation, but it didn't occur to me at all that it might be
the issue. (hangs head in shame)
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07-26-2009, 11:44 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Quote:
Originally Posted by Len001
The
answer to this one is so simple, Doctor Faustroll, that I am surprised
you didn't see it for yourself. At this point, I am beginning to
believe that you are just looking for things to complain about.
Ads start running at different times on different sites. Not all ads
start running at 12:01 AM and stop running at 11:59 PM on the day for
which they are scheduled. If you look at your ads calendar, you will
notice that several of your ads that you purchased to run yesterday are
still running today. Some of the ads that you purchased to run today
have started running; others have not. On your blog, for example, ads
rotate at 20:07. (I believe that this is your local time, but don't
hold me to that.) You can tell this by looking at the ads list on your
dashboard. On my blog, the time is 19:27. Also, this time is not set in
concrete. I have noticed it change several times. Do not ask me upon
what criteria the time is set because I do not know. I just know that
not all ads on Entrecard rotate at the same time... probably because it
would create an impossible load on the system if they did. Again, I'm
guessing at that. I am not a programmer. I just know the answer to your
complaint is that ads on different blogs change at different times.
Isn't that special?
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Well, Len, yeah, special as the Church Lady, I suppose. 
I'm aware that ads start at different times, but the ads you cite from yesterday are still NOT running my ad.
I'm posting this information here because the Help desk has been
unresponsive (I think I have six pages of open tickets), the general
FAQs are unhelpful or incorrect, and Shauna set up this thread for
issues that have not been addressed.
If the problem was simply a matter of my occasionally noticing a
discrepancy between the dashboard and reality that would be one thing,
but there does not seem to be any way of verifying what is shown in one
view by looking at another view.
For instance, I am right now looking at a sample of the same sites I
looked at earlier, having refreshed each window, and five of them are
still not running my ad. They weren't running my ad last night.
It seems logical to me that if I check three times during the course of
the day that an ad is listed as running — let's say 6 am, noon, and 6
pm local time — that I should see evidence that my ad ran at some
point, but that has not been my experience. It also seems odd to find
the same ad appearing on 50-70 percent of the places listed as running
my ad on my dashboard.
I am suspicious by nature, and it doesn't help to see no clicks in 24
hours for an ad I never saw on a site that previously produced 35
clicks in the same 24 hour period.
I'm no programmer either but I have worked in QA and human factors
engineering for many years, and my experience is that when people are
exposed to conflicting or indecipherable information they tend not to
trust any of it.
Just saying that special is as special does. Pass the chocolates, hold the koolaid. 
Edited to include this observation: Since the early post, three new ads
have switched to running. I would assume that whatever triggers this
switch of message should also trigger the ad to appear, but only one of
the new additions to running is displaying my ad. And yes, I refreshed
the browser.
Last edited by Doctor Faustroll; 07-26-2009 at 11:46 PM.
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07-27-2009, 12:16 AM
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Senior Member
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Join Date: Mar 2009
Location: Texas, USA
Posts: 103
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You got me, Doc. There seems to be a paid ad still running its course
(paid ads are no longer being accepted, but those that were in the
queue are being allowed to run their course), but other than that every
site in your ads calendar that says it is running your ad is running
your ad. I had to hit refresh a time or two on a couple of them (to get
past the paid ad), but your ad eventually popped up.
Sorry if I offended. That was not my intent. I hope you are able to find a solution to your problem that satisfies you.
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07-27-2009, 12:30 AM
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EC Moderator
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Join Date: Jan 2009
Posts: 669
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psst...
psst...
Hey you....
It's "Shaunalynn"
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07-27-2009, 03:12 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Quote:
Originally Posted by Shaunalynn
psst...
psst...
Hey you....
It's "Shaunalynn"
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May I call you Lynn?
Sorry. It was shorthand. The right one's always slacking off.
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07-27-2009, 03:48 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Hey Len — Don't worry about offending me. Many have tried and most have lived to joke about it.
I really am interested in figuring how how the various pieces of the EC
statistical puzzle fit together so I can make sense out of it. It comes
from a stint working with tax accountants. If you want boring, that's
boring AND annoying as hell.
Quote:
Originally Posted by Len001
You
got me, Doc. There seems to be a paid ad still running its course (paid
ads are no longer being accepted, but those that were in the queue are
being allowed to run their course), but other than that every site in
your ads calendar that says it is running your ad is running your ad. I
had to hit refresh a time or two on a couple of them (to get past the
paid ad), but your ad eventually popped up.
Sorry if I offended. That was not my intent. I hope you are able to find a solution to your problem that satisfies you.
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07-27-2009, 08:57 AM
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Senior Member
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Join Date: Jan 2009
Posts: 164
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I've had one "sale" from the market in mediation since 5/29 - maybe
with all the changes someone could start going through these - it would
really be appreciated.
Sheila
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Follow-up
I checked a couple of more times last night and this morning, and
most of the ads ended up displaying my ad, although four did not, and
the ones that did took multiple refreshes in some cases. I would think
the refresh issue is a bug that needs to be addressed. How would the
average user know that the ad on the site is not necessarily the one
they should be seeing? Just asking...
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07-27-2009, 02:02 PM
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Junior Member
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Join Date: Apr 2009
Posts: 3
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It seems kind of funny since Graham is not in control any longer, and
there are no more paid ads we are now getting email notifications that
we have adverts waiting approval. And this is just my opinion and I do
have a right to it. I never cared for how he did business on Entrecard
and I have the right to be happy there are new owners, and to say so if I would like.
Thank you so very much for getting this issue resolved, it's just simply amazing how things can work for the better isn't it?
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07-27-2009, 06:29 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Jodi beat me to it, but I wanted to say something positive about once
again getting notices when an ad has been declined and finding a credit
in my transactions.
It's been months since that happened.
Keep up the good work.
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07-27-2009, 08:02 PM
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EC Moderation Staff
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Join Date: Jan 2009
Location: Florida
Posts: 403
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Quote:
Originally Posted by soswing
I've
had one "sale" from the market in mediation since 5/29 - maybe with all
the changes someone could start going through these - it would really
be appreciated.
Sheila
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Hey Sheila did you check out this post yet? http://forums.entrecard.com/showthread.php?t=13077
__________________
Spicybugz World
~ A blog is what all “websites wanted to be” updated on a regular
basis, contains content that is of interest to a select or target
audience and is easy to update and change. ~ Unknown
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07-27-2009, 11:17 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Does this sound reasonable?
I've been looking at statistics issues from various angles for several
days, and I suggest it would be worthwhile to describe each of the
various views in a FAQ that would help users understand what they are
looking at and how to interpret the information.
For example, although I have nothing to back me up on this, it appears
that popularity values reset at midnight eastern time to the sum of the
drops for previous five days. During the day, it each drop accumulates
from that base number until midnight eastern, when the counter is reset
and begins to count again.
At least that's what it looks like the counter/clock combination is
doing based on three days of looking at right before and right after
the new EC day.
I suggest that most views that pretend to be counting clicks for running ads are based on flawed algorithms or wishful thinking.
I'm convinced there are several nitpickers on EC who would be willing
to assist in validating the statistical model if they were allowed to
do so.
I never thought of this service as a way to make money. I thought it
would expand my audience, and, to a point, it has. I also think that my
audience helps expand EC's audience, so if there really is a win-win
opportunity in this lose-lose world of ours, it seems this is it.
Of course, I am often wrong, usually by intention. How about you?
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07-28-2009, 09:23 AM
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Senior Member
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Join Date: Jan 2009
Posts: 164
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I'm glad EC is going to start using the itrader point system - I HOPE
you will somehow include all the sales that have already been made.
Spicybugz - thanks for the link!
I'm still waiting for someone to respond to the market transaction that
is STILL in mediation after 2 months, I think it got lost in the sea of
complaints from one particular member. (give other people a chance)
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07-28-2009, 01:43 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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All we are saying ... is give peas a chance
I was about to rave about a slew of resolved tickets in my inbox, but all of them say this:
" We are changing the status of this ticket to 'Closed' as we have not received a response from you in 48 hours."
Well, duh. I never received any communication asking for a response,
and the majority of these tickets have been open for more than a month
and many deal with TOS violations. I checked a few of the tickets and
there was no resolution or comment in them. It appears that someone
just closed everything I filed prior to June 22nd without addressing
any of the issues, leaving 15 issues open. I guess that's one way to
deal with bug reports. 
So I'm confused. Again.
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08-03-2009, 12:47 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Various stat views a still screwy
I had just finished dropping on running and pending and noticed that
according to the Quickstats view I had eleven running ads, but I had
only four running ads in the Your ads view.
When I switched to Turbocharge me, I saw only three running ads.
None of the Turbocharge cards are showing clicks or CPC, although I
have verified that a couple of the profile cards show clicks for ads.
After the initial blast of closed tickets that prompted my last post, I have heard nothing further from the Help Desk.
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08-04-2009, 03:32 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Quote:
Originally Posted by soswing
I'm
glad EC is going to start using the itrader point system - I HOPE you
will somehow include all the sales that have already been made.
Spicybugz - thanks for the link!
I'm still waiting for someone to respond to the market transaction that
is STILL in mediation after 2 months, I think it got lost in the sea of
complaints from one particular member. (give other people a chance)
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BTW, have you gotten any response yet? I just noticed that you
can't submit tickets anymore. You can still view the old ones, but
instructions on the help page for technical support say to use the
feedback form from your dashboard.
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08-08-2009, 07:35 AM
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Member
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Join Date: Jan 2009
Posts: 44
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Did someone mention market place mediation? My beard has touch the floor waiting for it to be resolved... 
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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The problem of pending ads disappearing continues
I have been monitoring my pending ads for several weeks. In some cases,
these ads simply disappear from the pending view without having
appeared and with no credit refund.
In several cases, such ads are displayed on the profile of the site
where the ad was supposed to appear on the date that the ad was
purchased.
In some cases, I have noted that the ad listed as running on a previous
date was actually running on the current date, but that has not usually
been the case.
In no case, have I seen a credit for an ad that never ran.
Your database is fubar. Somebody should fix it.
I am not longer going to waste time posting here on filing tickets. You
can check my blog for the latest idiocy that you people call customer
service.
Have a nice day.
Osama bin Laffen 
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08-22-2009, 04:28 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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OK I lied
Another issue I've filed on that remains unaddressed is the purchase of
ads that remaining in the pending list for a couple of weeks and
disappear without running. I've confirmed with one EC member that she
did not cancel the ad and it never ran and disappeared from her
dashboard.
Such disappearances seem to be added as completed on a site profile
views with no clicks and listed as running on the date they were
originally purchased.
I have begun taking screen captures on a daily basis to track what is happening, if anyone in tech support is interested.
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08-22-2009, 06:33 PM
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Senior Member
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Join Date: Jan 2009
Posts: 380
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Quote:
Originally Posted by Doctor Faustroll
Another
issue I've filed on that remains unaddressed is the purchase of ads
that remaining in the pending list for a couple of weeks and disappear
without running. I've confirmed with one EC member that she did not
cancel the ad and it never ran and disappeared from her dashboard.
Such disappearances seem to be added as completed on a site profile
views with no clicks and listed as running on the date they were
originally purchased.
I have begun taking screen captures on a daily basis to track what is happening, if anyone in tech support is interested.
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i just assume any technical issues I have are because I touch myself
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08-24-2009, 04:34 PM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Quote:
Originally Posted by Acadia
i just assume any technical issues I have are because I touch myself
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That's the best explanation I've received thus far. In fact, that's the only explanation I've received.
It does look like there's a bug that drops ads from the pending list
after ten days or so. When it happens, the ad never runs, there is no
refund of credits, and the ad shows up on an EC profile as having run
on the day the request was made.
So what is the sound of one hand typing?
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09-06-2009, 01:49 AM
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Junior Member
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Join Date: Jul 2009
Location: Singapore
Posts: 25
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Same Problem Here- Pending Ads Just Disappear
Quote:
Originally Posted by Doctor Faustroll
I
have been monitoring my pending ads for several weeks. In some cases,
these ads simply disappear from the pending view without having
appeared and with no credit refund.
In several cases, such ads are displayed on the profile of the site
where the ad was supposed to appear on the date that the ad was
purchased.
In some cases, I have noted that the ad listed as running on a previous
date was actually running on the current date, but that has not usually
been the case.
In no case, have I seen a credit for an ad that never ran.
Your database is fubar. Somebody should fix it.
I am not longer going to waste time posting here on filing tickets. You
can check my blog for the latest idiocy that you people call customer
service.
Have a nice day.
Osama bin Laffen
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I lost around 4,000 EC in pending ads over the last couple of weeks ...
they just went poof! Never showed, never got refunded, just poof!
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09-10-2009, 04:46 AM
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Banned
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Join Date: May 2009
Location: Idiotville, Oregon
Posts: 100
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Anybody working on this BUG??
Quote:
Originally Posted by my caddy
I
lost around 4,000 EC in pending ads over the last couple of weeks ...
they just went poof! Never showed, never got refunded, just poof!
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And I thought being pissed off about losing a couple of hundred here, a couple of hundred there was big time losses/
I have not received any official response to this problem, but my
workaround and my recommendation to anyone using Entrecard is to
monitor your pending ads and cancel any ad that has not been approved
or rejected within 9 days. I have chosen 7 days for myself.
If you leave an ad pending for 10 days, you might as well consider it shit down the pie hole.
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Unresolved Technical Issues
07-24-2009, 03:05 AM
Error: You do not have enough permissions...
